Returns & Exchanges
At Vital Proteins, we want you to be completely satisfied with your sustainable fashion choices. If your new apparel isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Package Your Items
Place the unworn garments back in their original eco-friendly packaging, ensuring all original hangtags and labels remain intact.
Drop Off and Track
Take your package to the nearest authorized carrier location; you will receive a confirmation email once our warehouse has processed your refund or shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing